Returns Policy

Return Address: 3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Subdistrict, Bao’an District, Shenzhen, China.

melivex.com partners with major international carriers including FedEx, SF Express, DHL, UPS and EMS. These carriers also cooperate with local couriers, and we can negotiate terms with you.

For items returned within 30 days and priced below €38.89, a €2.99 fee will apply. Items returned within 30 days and priced above €39 are free of charge for returns. For items returned within 90 days and priced below €38.89, a shipping insurance fee of €5.99 will be charged. Items returned within 90 days and priced above €39 qualify for free returns.

Refunds will be processed within 5–7 business days.

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order once the product has already been shipped.

Returns (where applicable)

We accept product returns. Customers may submit a return request within 14 days after receiving the goods. To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service to confirm you send the package to the correct address.

Notes

Custom-made or personalized items are not eligible for the 14-day refund window. If the return is due to the customer’s reason, the customer is responsible for the shipping costs. The exact cost depends on the courier you select. If the goods you received are damaged or incorrect due to our error, you do not need to bear the shipping costs. No restocking fees will be charged to customers returning products.

Refunds (where applicable)

Once we receive and inspect your returned item, we will send you a confirmation email. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed within a set timeframe and automatically credited back to your credit card or original payment method.

Delayed or Missing Refunds (where applicable)

If you have not yet received your refund, please first recheck your bank account. Next, contact your credit card company, as it may take time for your refund to be officially posted. Then contact your bank. Refunds often require processing time. If you have completed all the above steps and still have not received your refund, please contact us at service@melivex.com.

Please contact our customer service at service@melivex.com to obtain the return address. If the return is the customer’s responsibility, the customer bears the return shipping cost, which varies depending on your chosen courier. If items are damaged or sent incorrectly due to our fault, the customer is not required to pay the shipping costs.